Big IDEA

It’s the teaching, not the technology.

Archives for the tag "support"

Support wiki revisited

I have been wanting to respond to James's take on my Blackboard support wiki idea. He writes about the issues he has with an institution taking the initiative to develop help documents: why? Why doesn't the EMS (Evil Management System--my feeble attempt at a google bomb, :P) ...

Wiki to reduce demand for support desk?

Forgive me while I ramble. As I am learning to use Tikiwiki I have been reflecting on the sort of site I'd like to build with it. My goal is to help build a site with all sorts of documentation on distance learning and Blackboard that will eventually reduce the emails ...

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